Your first step into a fast-moving software company that actually wants to keep you.

We're PLAYipp — a Nordic digital signage company with 4,000+ customers and We've grow steadily and have recently expanded into Norway, which means our customer base is getting more international, our team is getting bigger, and the work is getting more interesting.

Our Customer Success team focuses on one thing: making sure customers get real value from digital signage. Fewer dashboards, more conversations. Less "ticket volume," more "did we actually solve their problem?"

The role

This is a first-line support role. You'll be the person customers talk to when something doesn't work — and the person who makes sure it does. But it's also more than that.

You'll spot opportunities to help accounts grow, flag things that should be fixed, and work closely with Customer Success Managers who'll actually listen to what you're seeing on the frontline. First-contact resolution is the goal. Getting customers unstuck quickly, every time.

You'll handle incoming support across phone, chat, and email — troubleshoot, diagnose, fix. When things get complex, you'll be the bridge between customers and our dev and product teams. You'll also help build out our knowledge base so the whole team gets smarter over time.

The tools you'll work in: HubSpot, Telavox, Google Workspace, and PLAYipp Manager — our own platform. No need to know all of these on day one, we'll get you there.

About the hours

We're growing internationally — which means some evening shifts on rotation to cover customers across time zones. It's scheduled, not random, and it means you'll be talking to customers from places most support agents never reach. If that sounds exciting rather than annoying, you'll fit right in.

What we're looking for

You don't need a perfect CV. We care more about how you think than what's on it. That said, here's what will set you up for success:

• Fluent in English (written and spoken)

• Norwegian (maybe Dutch) is a significant advantage

• Strong troubleshooting instincts — you dig until you find the answer

• A customer-first mindset and the ability to explain technical things clearly to non-technical people

• Comfortable managing multiple things at once without dropping the ball

• Experience in a support, helpdesk, or customer-facing tech role is useful

• Familiarity with HubSpot or similar customer relationship management tools is a plus

• Experience with digital signage, content management platforms, scripting, or web design is a bonus

Where this can take you

We're not dangling a career path as a recruitment trick. People in this role could genuinely move into:

Senior Support — deeper technical escalations, owning complex troubleshooting workflows

Customer Success Manager — relationship-focused, account growth, strategic customer conversations

Product & Quality Assurance — turning frontline insight into actual product improvements

Integration & Solutions Specialist — for the more technical profiles, moving into implementation and integration support

We support that growth through mentorship, training, and real internal mobility as we scale.

The setup

Hybrid — 3 days in our Gävle office, 2 days remote. You'll get flexible hours, Fika Fridays, monthly social meets, a wellness grant, and a kitchen that's actually stocked.

We're having one of our most important years. If you want to look back twelve months from now and think "I learned a lot, worked on real stuff, and did it with good people" — we'd love to hear from you.